What Does ‘SSL Pending’ Mean on Shopify? Ensuring a Secure Storefront

by Stanley


One of the key aspects to maintaining a secure and trustworthy web presence is having an SSL (Secure Sockets Layer) certificate. SSL certificates are crucial for protecting your online store and ensuring the privacy of your customers’ sensitive information.

You might come across the term “SSL pending” on your Shopify store and wonder what it means. 

In simple terms, SSL pending means that your store’s SSL certificate is in the process of being provisioned and installed, but it has not yet been fully activated and validated. 

As a Shopify store owner, it’s essential to understand the meaning of SSL pending status and how to address it. This guide will provide you with valuable information on the topic. 

So, let’s dive in and learn more about SSL pending on Shopify and how you can ensure your store’s security.

What does SSL pending mean Shopify

Understanding SSL and Its Importance in Shopify

SSL (Secure Sockets Layer) is a security measure that encrypts data sent between a user’s web browser and your website’s server, protecting the confidentiality and integrity of sensitive information, such as personal details and financial transactions.

When you enable SSL for your Shopify store, you’re essentially adding an extra layer of protection against hackers and potential data breaches.

SSL plays a significant role in building trust with your customers and ensuring their personal information remains secure during transactions. Without SSL, shopping on your Shopify store could expose your customers to risks, driving away potential sales.

An essential aspect of SSL is the HTTPS protocol, which you might have noticed in websites’ URLs. HTTPS is the secure version of HTTP, ensuring that any data exchanged between a user’s browser and your site is encrypted and secure. 

Shopify automatically provides SSL certificates for all online stores to ensure https connections, boosting your store’s credibility and trust.

Aside from boosting your customers’ confidence, SSL is also a requirement for secure checkout, as many payment processors won’t process transactions on sites without SSL. 

Plus, Google prioritizes HTTPS websites in search results, making SSL-enabled Shopify stores more likely to rank higher.

To sum up, having SSL on your Shopify store is essential to:

  • Protect sensitive customer data.
  • Provide a secure checkout process.
  • Establish trust with your visitors.
  • Improve your site’s SEO and search engine ranking.

What Does ‘SSL Pending’ Mean on Shopify?

‘SSL Pending’ on Shopify refers to a situation where your online store’s SSL certificate is in the process of being issued or activated. 

This status means that your website might not be fully secure, leaving it vulnerable to potential attacks. 

It is crucial to resolve the ‘SSL Pending’ issue to ensure the security and trustworthiness of your Shopify store.

The importance of SSL in Shopify stores

Common Issues and Errors Leading To ‘SSL Pending’ Status

As a Shopify store owner, encountering the ‘SSL Pending’ status can be concerning. Here are some common issues and errors that may lead to this status, along with troubleshooting tips and solutions:

1. Domain Configuration Issues

Sometimes, the problem could be with your domain or DNS settings. For instance, if there are multiple A records or an improperly linked A record, it can cause the SSL pending status to appear. 

To fix this, ensure that your domain is properly connected to your Shopify store and that the DNS settings are configured correctly.

2. Recent Domain Connection

It might take some time for your SSL certificate to be issued after connecting a new domain to your Shopify store. Usually, this should not take more than 24 hours. If it takes longer, you may need to contact Shopify support for assistance.

3. Domain Transfer

If you have recently transferred your domain to Shopify from another platform, like Etsy, there might be a brief period of SSL pending status. Ensure that all the necessary domain settings have been updated in your Shopify admin to avoid any delays.

4. Mixed Content Warnings

If your site contains a mix of secure (HTTPS) and non-secure (HTTP) content, it may cause SSL Pending issues. Check your website for any non-secure content and update it accordingly to be fully served over HTTPS.

Common issues and errors leading to SSL pending status

5. SSL Certificate Expiration and Renewal

SSL certificates have an expiration date, and if yours has expired, it could lead to an SSL Pending status to appear temporarily until the renewal process is complete. 

Keep track of your certificate’s expiration date and contact Shopify support if the issue persists.

6. Implementation Errors

Some errors may occur during the SSL certificate implementation process. Double-check your settings and ensure you’ve followed the correct steps to install the SSL certificate.

7. Change in Domain Name

If you recently changed your domain name, this might be the cause for SSL Pending status. Update your Shopify store settings with the new domain name, and the issue should resolve itself.

How to Fix ‘SSL Pending’ Status on Shopify

Experiencing an SSL pending status on your Shopify store can be frustrating. Don’t worry; we’re here to help you resolve it quickly and easily. Follow these steps to troubleshoot SSL issues and get your site up and running smoothly again.

1. Double-Check Your Domain Settings.

Sometimes, the SSL pending status is caused by misconfiguration in your domain settings. Start by visiting the Shopify admin dashboard and go to ‘Online Store’ > ‘Domains’. Ensure that your domain is properly connected, and your DNS settings are correct.

2. Fix Mixed Content Issues.

Mixed content refers to situations where secure pages (HTTPS) include insecure (HTTP) resources. This can lead to SSL unavailable or failure status. 

To fix this, make sure all your resources are loaded securely. Go through your store’s theme code, as well as any apps or third-party integrations, to ensure they all use HTTPS.

3. Be Patient and Wait for Site Refresh Delays.

SSL certificate provisioning can take up to 48 hours for new domains. If your domain is recently configured, give it time to propagate. Refresh your site after a while and check if the SSL pending status is resolved.

Contact customer support

4. Contact Shopify Support.

If you’re still facing SSL issues, it’s time to seek help from the Shopify support team. 

They have a dedicated group of professionals who can assist you with SSL troubleshooting. Provide them with your login credentials and other necessary details, and they will guide you through the process.

5. Consult an IT Company or Professional.

In case Shopify support is unable to resolve your issue, consider reaching out to an IT professional or a company specializing in SSL and eCommerce. They can check if there’s a deeper problem and fix any persisting SSL configuration issues.

Preventive Measures and Best Practices on Securing Your Shopify Store

Running a Shopify store is a great way to start your eCommerce business. However, security should always be a top priority to ensure the safety of your customers’ sensitive information. 

When it comes to SSL connections, it is essential to know the best practices to maintain a secure environment. In this section, we will explore some tips and tricks on how to keep your Shopify store safe and secure.

1. Enable SSL.

Shopify provides a Secure Sockets Layer (SSL) certificate for all its stores. 

Ensuring that SSL is enabled and up-to-date is crucial for establishing a secure connection between your store and customers. 

This is indicated by a padlock icon in the address bar, and the URL starts with ‘https://’.

2. Use Strong Passwords.

Make sure you use strong, unique passwords for both your Shopify store and email associated with the account. This prevents unauthorized access and helps maintain the security of your online store.

3. Implement Two-Factor Authentication.

Adding an extra layer of security with two-factor authentication can prevent unauthorized access even if your password is compromised. Shopify supports two-factor authentication, and it is highly recommended to enable it.

Best practices on securing your Shopify store

4. Regularly Update Apps and Themes.

Outdated apps and themes can introduce security vulnerabilities to your store. Regularly check and update your apps, themes, and other integrations to ensure they are up-to-date and compatible with the latest Shopify security features.

5. Educate Your Staff.

If you have multiple people managing your Shopify store, ensure they know the importance of security and follow best practices, such as using strong passwords and not sharing account information.

Frequently Asked Questions

How Long Does ‘SSL Pending’ Take On Shopify?

‘SSL Pending’ on Shopify usually takes up to 48 hours to become active. If it takes longer than that, you may want to reach out to Shopify Support for assistance. 

Remember, the process involves provisioning and installing the SSL certificate to secure your store.

Do I Need SSL If I Use Shopify?

Yes, you need an SSL certificate if you use Shopify. SSL (Secure Sockets Layer) certificates are essential for protecting your online store and its customers’ data. 

Shopify provides a free SSL certificate for all stores operating on its platform to ensure a secure browsing experience and build customer trust.

Why Is My SSL Unavailable on Shopify?

SSL may be unavailable on Shopify due to domain configuration or certificate installation issues. If you find your SSL certificate unavailable, make sure your domain settings are correct and contact Shopify Support for further assistance.

Why Is My Shopify Domain Showing ‘Needs Attention’?

Your Shopify domain might be showing ‘Needs Attention’ because of SSL-related issues such as pending certificate activation or a certificate error. 

This status usually indicates you need to take action and fix the problem. Be sure to check your domain settings and contact Shopify Support if you require help.

How Does SSL Work with Google Domains for Shopify?

SSL works with Google Domains for Shopify the same way as with any other domain registrar.

After connecting your Google Domain to Shopify, the platform provisions and installs a free SSL certificate for your online store, ensuring a secure connection for your customers. 

Once the certificate is active, your store’s URL will start with ‘https://’ and show a padlock symbol in users’ web browsers, signifying a secure connection.

Decoding the ‘SSL Pending’ Status on Shopify: A Recap

You might encounter the ‘SSL Pending’ status on your Shopify store, which indicates that your SSL certificate is not yet active. Don’t worry; this is a common and manageable issue for Shopify sellers.

By following the steps mentioned in this guide, the SSL pending issue should be resolved, ensuring your Shopify store is secure and protected. 

Remember, keeping your store’s security up-to-date is essential to maintain customer trust and prevent any attacks. Whether you’re a seasoned eCommerce expert or just getting started, managing the security of your online store is crucial. 

If you want to source quality products from China for your Shopify store, let us help you. At NicheDropshipping, we offer a free sourcing quote and help you bring the best products to your customers.

About the Author

stanley nieh ceo


Over 10 years of experience in foreign trade
Helped 2k+ customers improve their dropshipping businesses

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